Rtp live – Privacy Policy

1 Scope and Applicability

Rtp live is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what data rtp live collects about you, why it is collected, and how it is used and protected.

This privacy policy applies whenever you use the rtp live website or mobile app, create an account, or use any of our services. Please read it carefully, and contact our support team if you have any questions.

Rtp live complies with international data protection laws and GDPR regulations. We believe it is our responsibility to keep every user's digital identity and personal data fully secure.

2 Data Collection

Rtp live collects your information in several ways. Below is a detailed breakdown of what types of data we collect and how.

What you provide directly

• Name, date of birth, and gender (collected at registration)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment details (bKash/Nagad/Rocket number, bank account)
• KYC Documents (NID, Passport, or Driving License)
• Messages and complaints submitted to support

Automatically Collected Information

• IP address and device type
• Browser type, operating system, and language
• Session data and login time
• Gaming Activity & Transaction History
• Page visits, click patterns, and session duration

3 Purpose of Data Use

Rtp live uses the data it collects solely for defined, legitimate purposes. We never use your information for anything unrelated to those purposes.

• Account Management: To create and maintain your profile.
• Identity Verification (KYC): For fraud prevention and legal compliance.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your issues and answer your questions.
• Security & Fraud Prevention: To detect unusual activity.
• Bonuses & Promotions: To send you offers tailored to your preferences.
• Legal Obligations: To meet regulatory requirements.
• Platform Development: To improve your overall user experience.

4 Cookie Policy

Rtp live uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

Cookie Type

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: Used to monitor platform usage.
• Marketing Cookies: To show you ads based on your interests.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

5 Data Retention & Duration

How long rtp live retains your data depends on the type of data and applicable legal requirements. We do not keep any data longer than necessary.

Retention Period

• Account data: for the duration of the account + 5 years.
• Transaction records: 7 years (legal obligation).
• KYC Documents: 5 years after account closure.
• Support messages: 3 years.
• Cookie data: 30 days to 2 years (depending on cookie type).

After the retention period, data is securely deleted or anonymized. You may request deletion of your data at any time; however, if we are required to retain it for legal reasons, we will inform you accordingly.

6 Data Sharing with Third Parties

Rtp live never sells your personal data. However, limited information may be shared with trusted partners in certain specific circumstances.

When Data is Shared

• Payment Provider: Required information to process transactions via bKash, Nagad, and Rocket.
• Game Provider: Account ID and gaming history for game operation.
• KYC Verification Service: Trusted third parties for identity verification.
• Legal Authorities: Under a court order or legal obligation.
• Technology Partners: For hosting, security, and analytics services.

All third parties operate under our strict data protection agreements. They are not permitted to use your information for any other purpose.

7 Your Rights

As an rtp live user, you have important rights over your personal data. You can exercise these rights at any time.

8 Security Measures

Rtp live uses industry-leading security technology to protect your data. Our security framework operates across multiple layers.

• 256-bit SSL/TLS encryption — applied to all data transfers.
• AES-256 encryption – for data at rest.
• Two-factor authentication (2FA) – for account security.
• Firewall and DDoS protection – for server security.
• Regular security audits and penetration testing.
• Real-time monitoring for unusual login detection.
• Strict data access controls for staff.

In the event of a data breach, rtp live will notify affected users as quickly as possible and take the necessary steps to address it.

9 Minor Protection

Rtp live is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors.

We verify date of birth at registration to prevent minors from accessing the platform. If a minor's account is identified for any reason, it will be closed immediately and all collected data will be deleted.

If parents suspect their child is using rtp live, please notify our support team.

10 Policy Changes

Rtp live may update this privacy policy from time to time. Revisions may be made in response to legal changes, new services, or user feedback.

• If significant changes are made, a notification will be sent to your registered email or posted on the platform.
• The date of any changes will be noted in the "Last Updated" section at the top of the page.
• Continued use of the service after any changes constitutes your acceptance of the updated policy.
• If you object to any changes, you may request to close your account.